Privacy Policy

At Grain Lab, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered fashion design intelligence platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, phone number
• Business Data: Collection data, sales information, customer insights, supplier details
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communications: Support requests, feedback, survey responses

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our AI platform services
• Generate personalized design recommendations and insights
• Process transactions and send confirmations
• Communicate product updates, security alerts, and support messages
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud, security breaches, and technical issues
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

3.1 We Share Data With:

• Service Providers: Cloud hosting (Vercel), analytics (Vercel Analytics), customer support tools
• AI Processing: Groq (for natural language processing) - data is processed securely
• Payment Processors: Stripe or similar (we do not store full credit card details)

3.2 We Do NOT:

• Sell your personal information to third parties
• Share your proprietary fashion design data with competitors
• Use your data to train models that benefit other companies

3.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures:

• End-to-end encryption for data transmission (TLS/SSL)
• Encrypted storage for sensitive business data
• Role-based access controls and authentication
• Regular security audits and penetration testing
• SOC 2 Type II compliance (in progress)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services you've requested
• Required by law (typically 7 years for financial records)
• Necessary for legitimate business purposes (fraud prevention, dispute resolution)

You can request deletion of your account data at any time by contacting support@trygrainlab.com.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 All Users

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format

6.2 GDPR (European Users)

• Right to data portability
• Right to restrict processing
• Right to object to automated decision-making
• Right to withdraw consent

6.3 CCPA (California Users)

• Know what personal information is collected
• Know if personal information is sold or shared
• Opt-out of the sale of personal information
• Non-discrimination for exercising privacy rights

To exercise your rights, email support@trygrainlab.com.

7. Cookies and Tracking

We use cookies to:

• Maintain your session and remember preferences
• Analyze usage with Vercel Analytics
• Improve platform performance

You can control cookies through your browser settings. Disabling cookies may limit some functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with all vendors
• Adherence to Privacy Shield principles where applicable

9. Children's Privacy

Grain Lab is a business tool not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email notification to your registered address
• Prominent notice on our platform

11. Contact Us

For privacy-related questions or concerns:

• Email: support@trygrainlab.com

By using Grain Lab, you acknowledge that you have read and understood this Privacy Policy.